CONSISTENT
If you asked two people in your company how to complete a specific task, would they give the same answer?
CURRENT
How confident are you that your knowledge base matches how work actually gets done?
COMPLETE
If someone brand new had to do the work using only what’s written down, how far would they get?
SOURCE OF TRUTH
For the things that matter most in your business, is there one source of truth or several documents floating around?
MAINTENANCE
When something changes, how reliably does that update reach everywhere it’s referenced?